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客户关系管理系统是什么

2019-02-18 15:36:06 来源:宇博软件

客户关系管理系统是指利用计算机网络实现以“客户”为主体的系统,它可以通过服务、发掘客户,维护客户与销售之间的关系,提高客户的满意度,提高服务质量,并有针对性的给客户提供相对应的产品及服务,从而实现企业效益最大化。那么客户关系管理系统是什么呢?

客户关系管理系统是什么

网上体育平台 TONGGUODUIKEHUGUANXIGUANLIXITONGSHISHENMEDEJIANDANJIEXIDEZHICRMSHIKEHUGUANXIGUANLIXITONGDEYINGWENJIANCHENG。ZHUYAOSHIGUANLIHEKEHUYOUGUANDESUOYOUNEIRONG。BIRUXIAOSHOUGUANLI、HETONGGUANLI、SHICHANGGUANLI、KEHUFUWUGUANLIDENGDENG。 KEHUGUANXIGUANLIXITONG,ZHUYAOYONGLAIGUANLIKEHUZILIAOHEXIAOSHOUGUOCHENG,BANGZHUQIYEWEIHUKEHUGUANXI,FANGZHIKEHULIUSHI,YOUHUAXIAOSHOULIUCHENG,TISHENGXIAOSHOUYEJI。

网上体育平台 YI、CRMSHIYIXIANGYINGSHANGCELVE,TOUGUOXUANZEHEGUANLIKEHUDAZHIZUIDADEZHANGQIJIAZHI。CRMXUYAOYONGYIKEHUWEIZHONGXINDEYINGSHANGZHEXUEHEWENHUALAIZHICHIYOUXIAODESHICHANGTUIGUANG、YINGXIAOHEFUWUGUOCHENG。QIYEZHIYAOJUBEILEHESHIDELINGDAO、CELVEHEWENHUA,YINGYONGCRMKECUCHENGJUXIAOYIDEKEHUGUANXIGUANLI。

ER、CRMSHIGUANYUFAZHANHETUIGUANGYINGSHANGCELVEHEZHICHIKEJIYITIANBUQIYEZAIHUOQU、ZENGZHANGHEBAOLIUKEHUFANGMIANDEQUEKOU。TAKEWEIQIYEZUOSHENME?CRMGAISHANZICHANHUIBAO,ZAICI,ZICHANSHIZHIKEHUHEQIANZAIKEHUJICHU。

网上体育平台 SAN、CRMSHIXINXIXINGYEYONGYU,ZHIYOUZHUYUQIYEYOUZUZHIXINGDIGUANLIKEHUGUANXIDEFANGFA、RUANJIANYIZHIHULIANWANGSHESHI。PIRUSHUO,QIYEJIANZAOYIGEKEHUSHUJUKUCHONGFENMIAOSHUGUANXI。YINCIGUANLICENG、YINGYEYUAN、FUWUGONGYINGRENYUANSHENZHIKEHUJUNKEHUODEXINXI,TIGONGHEHUKEHUXUYAODECHANPINHEFUWU,TIXINGKEHUFUWUYAOQIUBINGKEHUOZHIKEHUXUANGOULEQITACHANPIN。

网上体育平台 SI、CRMSHIYIZHONGJIYUInternetDEYINGYONGXITONG。TATONGGUODUIQIYEYEWULIUCHENGDEZHONGZULAIZHENGHEYONGHUXINXIZIYUAN,YIGENGYOUXIAODEFANGFALAIGUANLIKEHUGUANXI,ZAIQIYENEIBUSHIXIANXINXIHEZIYUANDEGONGXIANG,CONGERJIANGDIQIYEYUNYINGCHENGBEN,WEIKEHUTIGONGGENGJINGJI、KUAIJIE、ZHOUDAODECHANPINHEFUWU,BAOCHIHEXIYINGENGDUODEKEHU,YIQIUZUIZHONGDADAOQIYELIRUNZUIDAHUADEMUDE。

WU、CRM SHI Customer Relationship Management(KEHUGUANXIGUANLI)DESUOXIE,TASHIYIXIANGZONGHEDEITJISHU,YESHIYIZHONGXINDEYUNZUOMOSHI,TAYUANYU“YIKEHUWEIZHONGXIN”DEXINXINGSHANGYEMOSHI,SHIYIZHONGZHIZAIGAISHANQIYEYUKEHUGUANXIDEXINXINGGUANLIJIZHI。SHIYIXIANGQIYEJINGYINGZHANLVE,QIYEJUCIYINGDEKEHU,BINGQIELIUZHUKEHU,RANGKEHUMANYI。TONGGUOJISHUSHOUDUANZENGQIANGKEHUGUANXI,BINGJINERCHUANGZAOJIAZHI,ZUIZHONGTIGAOLIRUNZENGZHANGDESHANGXIANHEDIXIAN,SHIKEHUGUANXIGUANLIDEJIAODIANWENTI。DANGRAN CRM XITONGSHIFOUNENGGOUZHENZHENGFAHUIQIYINGYONGDEGONGXIAO,HAIQUJUEYUQIYESHIFOUZHENZHENGLIJIELE " YIKEHUWEIZHONGXIN " DECRMLINIAN,ZHEIYILINIANSHIFOUGUANCHEDAOLEQIYEDEYEWULIUCHENGZHONG,SHIFOUZHENZHENGTIGAOLEYONGHUMANYIDUDENGDENG。

LIU、KEHUGUANXIGUANLI(CRM):SHIQIYEWEITIGAOHEXINJINGZHENGLI,DADAOJINGZHENGZHISHENG,KUAISUCHENGZHANGDEMUDE,SHULIKEHUWEIZHONGXINDEFAZHANZHANLVE,BINGZAICIJICHUSHANGZHANKAIDEBAOKUOPANDUAN、XUANZE、ZHENGQU、FAZHANHEBAOCHIKEHUSUOXUDEQUANBUSHANGYEGUOCHENG;SHIQIYEYIKEHUGUANXIWEIZHONGDIAN,TONGGUOKAIZHANXITONGHUADEKEHUYANJIU,TONGGUOYOUHUAQIYEZUZHITIXIHEYEWULIUCHENG,TIGAOKEHUMANYIDUHEZHONGCHENGDU,TIGAOQIYEXIAOLVHELIRUNSHUIPINGDEGONGZUOSHIJIAN;YESHIQIYEZAIBUDUANGAIJINYUKEHUGUANXIDEQUANBUYEWULIUCHENG,ZUIZHONGSHIXIANDIANZIHUA、ZIDONGHUAYUNYINGMUBIAODEGUOCHENGZHONG,SUOCHUANGZAOBINGSHIYONGDEXIANJINDEXINXIJISHU、RUANYINGJIANHEYOUHUAGUANLIFANGFA、JIEJUEFANGANDEZONGHE。

网上体育平台 QI、CRMSHICustomer Relationship ManagementDEJIANXIE,JIKEHUGUANXIGUANLI。CRMDEZHUYAOHANYIJIUSHITONGGUODUIKEHUXIANGXIZILIAODESHENRUFENXI,LAITIGAOKEHUMANYICHENGDU,CONGERTIGAOQIYEDEJINGZHENGLIDEYIZHONGSHOUDUAN。KEHUGUANXISHIZHIWEIRAOKEHUSHENGMINGZHOUQIFASHENG、FAZHANDEXINXIGUIJI。KEHUGUANXIGUANLIDEHEXINSHIKEHUJIAZHIGUANLI,TONGGUO“YIDUIYI”YINGXIAOYUANZE,MANZUBUTONGJIAZHIKEHUDEGEXINGHUAXUQIU,TIGAOKEHUZHONGCHENGDUHEBAOYOULV,SHIXIANKEHUJIAZHICHIXUGONGXIAN,CONGERQUANMIANTISHENGQIYEYINGLINENGLI。

TONGGUODUIKEHUGUANXIGUANLIXITONGKEYISHUO,YOULEKEHUGUANXIGUANLIXITONG,QIYEJIUYOULEYITAOWANZHENGDEKEHUGUANLIGONGJU,YEXIANGDANGYUYOULEYIGESHUJUFENXIDEGONGJU。QIYEYUANGONGKEYIJIEZHUCRMTISHENGZIJIDEGONGZUOXIAOLV,QIYEDEGUANLICENGKEYIJIEZHUCRMDESHUJUFENXIJINXINGKEXUEJUECE,CONGERRANGQIYEDEYUNXINGDOUDOUGENGJIASHUNCHANG。YISHANGBIANSHIBIZHEDUIKEHUGUANXIGUANLIXITONGSHISHENMEDEJIANDANJIEXILE。


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